Effective 11/7/2018 – 4/7/19

Disaster Recovery Programs Available to Organizations Affected by Hurricanes Florence and Michael

In the wake of the devastation caused by Hurricanes Florence and Michael, we understand that the focus of organizations who were affected is on rebuilding so that you can continue serving your communities. Although the rebuilding process has already begun, there is still a lot of work to be done. Mobile Beacon’s Disaster Recovery Programs are designed to assist in your recovery efforts and help regain internet access and connectivity.

Hurricane Florence Device Replacement Program for Existing Mobile Beacon Customers

• The program is available to current Mobile Beacon customers only, whose organization is in a FEMA designated disaster zone
• If your device(s) was damaged due to the recent natural disasters, we will replace your device free of charge, even if it is out of the warranty period
• Mobile Beacon will activate and ship your new device(s) and transfer the remaining service time on your damaged device to the new device, all at no cost to you.
• To order your replacement devices, please have the following documents prepared: 1.) A letter from a company executive on the company letterhead stating that the organization was affected  by the hurricane and listing the MEID DEC numbers of the affected devices, and 2.) A letter on the company letterhead stating they received the in-kind donation with the approximate donation amount.
• Once you have the above documentation, visit our online order page. Enter the number of replacement devices that you need on page two, and attach letter #1 on page three. Mobile Beacon’s Customer Service Team will follow up with you once the order has been placed requesting the email submission of letter #2.

Hurricane Florence Disaster Recovery Donation Program for Community Anchor Institutions

• The program is available to nonprofits in FEMA designated disaster zones. It is available to both current customers and new customers.
• Eligible organizations can receive up to 25 donated hotspot devices.
• The cost of the devices and shipping/handling will be donated. Organizations are responsible for the cost of Mobile Beacon’s internet service per device (currently at $10/month billed annually).
• To order your donated devices, click here to go to our online order page.

If you are unsure if you are in an area that is eligible for these programs, you can either contact our customer service team at (401) 934-0500, or you can view the FEMA Florence maps which will indicate affected areas. FEMA Map North Carolina and FEMA Map South Carolina.

Hurricane Michael Device Replacement Program for Existing Mobile Beacon Customers

• The program is available to current Mobile Beacon customers only, whose organization is in a FEMA designated disaster zone
• If your device(s) was damaged due to the recent natural disasters, we will replace your device free of charge, even if it is out of the warranty period
• Mobile Beacon will activate and ship your new device(s) and transfer the remaining service time on your damaged device to the new device, all at no cost to you.
• To order your replacement devices, please have the following documents prepared: 1.) A letter from a company executive on the company letterhead stating that the organization was affected  by the hurricane and listing the MEID DEC numbers of the affected devices, and 2.) A letter on the company letterhead stating they received the in-kind donation with the approximate donation amount.
• Once you have the above documentation, visit our online order page. Enter the number of replacement devices that you need on page two, and attach letter #1 on page three. Mobile Beacon’s Customer Service Team will follow up with you once the order has been placed requesting the email submission of letter #2.

Hurricane Michael Disaster Recovery Donation Program for Community Anchor Institutions

• The program is available to nonprofits in FEMA designated disaster zones. It is available to both current customers and new customers.
• Eligible organizations can receive up to 25 donated hotspot devices.
• The cost of the devices and shipping/handling will be donated. Organizations are responsible for the cost of Mobile Beacon’s internet service per device (currently at $10/month billed annually).
• To order your donated devices, click here to go to our online order page.

If you are unsure if you are in an area that is eligible for these programs, you can either contact our customer service team at (401) 934-0500, or you can view the FEMA Michael map. FEMA Florida Map and FEMA Georgia Map.

Mobile Beacon wants to help your organization recover quickly so that you can return to helping to serve your community. If you have any questions regarding any of these programs, please contact our Customer Service Team at [email protected] or call us at (401) 934-0500. We are available from 8:30 am to 5 pm EST Monday-Friday.